We felt the pressure during lockdown to continue to provide fleet software support to our customers – and we know they felt the pressure too! We were determined not to add to their stress so we made it a priority to clear the way so we could work at full capacity with sales and technical support – even with agents working from home. Just like everyone else, the uncertainty of lockdown made us nervous and we weren’t sure it would all go to plan. To compound matters, we provide fleet software support to customers and prospects globally and this meant dealing with different time zones, lockdown legislation, rules, regulations and fiscal issues. However, we’re proud to report that we did it! Bynx’s solution customers continued to enjoy the same high level of fleet software support and attention they always get – even though our physical offices were closed. We offered no excuses, delays or recorded messages. It’s also testament to our continued investment in our own I.T. systems and infrastructure. We’re less nervous now, having done this and can face the future confidently, no matter how uncertain it may be.
Working remotely has been new for many companies over the Coronavirus lockdown period, especially in the vehicle leasing, fleet management and mobility sectors. And it’s entailed ensuring you have the right systems and security in place to support remote workers and customers.
Happily, Bynx was already familiar with the remote working concept, having been offering it as an option to our own employees (many of whom have young families at home) for some time. We had tried and tested our own technology, and the third-party apps we connect with (such as Microsoft TEAMS) and were pleased to be up and running remotely within hours of the lockdown announcement back in March 2020. Within a short time, we were able to deal with enquiries from prospects and carry out detailed presentations, at no cost or inconvenience to them. We now have a number of remote facilities available to Bynx sales, irrespective of where you are in the world and we look forward to being with you for the journey to the ‘new normal’.